No Product is Right for Everyone

As hard as designers try to make products flexible enough to handle many application needs...sometimes the fit is just not right. So should you walk away from the deal? No. You should try to search out for technical expertise to make sure that you have fully explored the limits of the product...and with that information, try to modify the application needs by attempting to reset the prospect's expectations. In resetting the prospect's expectations you often will uncover new benefits and justifications (actually given to you by the prospect). Your efforts will be rewarded by more successful sales and happy customers. If, after you have tried to fit the product to the prospect...and the prospect to the product...you still do not have a good fit...you need to walk away...and go so far as to recommend where the prospect can go to get the solution they need. This might not gain you this sale immediately...but doing what is right for the prospect is ultimately the right thing to do. Excellent Selling!